Operational
Recommendations towards highly efficient operations seamlessly linking sales and marketing strategies
• Support in finding the best ticketing solution and better utilizing their features
• Optimize sales operations
• Plan efficient Automatic attendant and IVR messages
• Boost productivity with technology and resources
• Create better customer contact experience
• Write coherent procedures
• Offer sales and customer service coaching/training
• Recommend more efficient online sales process
Client development
Bring better understanding of current clients leading to more successful marketing strategies boosting ROI
• Display new target profiling to increase marketing spectrum
• Define communication tools to reach targeted audience
• Develop powerful strategies that translate into sales
• Analyse results and adjust accordingly
Direct and social marketing
Promote new sales strategies with direct and social marketing that are coherent with current organisation’s objectives :
• Client profiling
• Introduce new direct, social and relationship marketing
• Exploitation avisée de votre base de données et des nouvelles technologies
• Define success factors and pitfalls to avoid
• Offer coaching and training to sales and customer service work force
Client loyalty
Implement client retention strategies increasing loyalty
• Enhance customer experience to retain client satisfaction
• Implement new actions promoting word of mouth
• Identify added values that lead to up-selling
• Develop attractive loyalty program
• Introduce strategies to promote loyalty program
• Assess and fine-tune actions to increase results